Patient & Visitors Guide


If you cases are not emergency cases, here are simple reminders that patients can do before getting admitted to our institution:

  1. Prepare an identification card or a government ID wherein personal information could be validated
  2. Prepare your health information regarding your current condition like co-morbidities and current medications that are being taken.
  3. Prepare and bring your insurance documents or medical coverage ID cards
  4. Bring your healthcare cards or insurance coverage forms, as well as any special form(s) or pre-authorization documents such as Letter of Guarantee (LOG) or Letter of Authority (LOA).

Important Documents

We encourage our patients to have with you the following documents (as applicable):

  1. Any personal Identification (ID) card with photo:
    • Accredited HMO-issued member’s ID
    • Senior Citizen’s ID
    • PhilHealth ID
    • Persons with Disability ID
    • Healthcare insurance card or document
    • Digitized SSS ID
    • GSIS ID
    • PRC ID
    • Driver’s License
    • Passport
  2. Any recent or prior X-Ray films, laboratory results or medical records (especially if you had a recent hospital confinement at another medical facility or hospital)
  3. A copy of your doctor’s advance directive regarding your admission or medical care (if available)

Patient’s Rights

The hospital respects the rights of the patients as follows:

  1. The right to a considerate and compassionate care
  2. The right to know information concerning diagnosis, treatment, prognosis, procedures as well as the risk and benefits involved in the treatment
  3. The right to know the identity of physician, nurses and others involved in the care of the patient
  4. The right to know implications of treatment of choice
  5. The right to make decisions about the plan of care
  6. The right to have an advance directive concerning treatment
  7. The right to protect their privacy
  8. The right to treat all communications and records with confidentiality
  9. The right to have access and review records pertaining to the patient’s medical care.

Patients’ Responsibilities

  1. To provide an accurate information about his/her health condition
  2. To cooperate with health care team
  3. To be accountable for his/her health in the progress of the treatment
  4. To respond positively to the doctor’s orders or requests.
  5. To be aware of prohibited business relationships
  6. To be aware and comply with hospital policies, rules and regulations
  7. To be aware of hospital charges, pay hospital bills and avail of the payment methods.

House Rules:

  • Always maintain cleanliness and orderliness in the room, ward and around the hospital premises
  • Smoking and alcoholic beverages are not allowed within the hospital premises
  • Destruction and vandalism of hospital property will be dealt with accordingly
  • Notify the nursing staff for any damage facility
  • Bringing home of fixtures from inside the room is prohibited
  • Unauthorized person is not allowed inside the room

Policy regarding companions:

  • Children ages 10 years old and below are not allowed inside the patient’s room
  • Only one companion is allowed
  • Antigen nasal swab/RT-PCR nasal swab is required for companions of patients